Telephone Skills

Online Short Learning Programme

R 599

Start Today!

About this programme

The MANCOSA skillME Telephone Skills short learning programme (SLP) has been developed by industry experts to equip individuals with critical skills required for telephone communication.

The MANCOSA skillME Telephone Skills SLP is a high-impact, microlearning programme which covers:

  • Professional telephone communication
  • The rules of professional telephone etiquette
  • Understanding a caller’s objectives
  • Creating positive boundaries
  • How to handle difficult callers

Admission and user requirements

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:

  • Own laptop or PC or tablet/mobile
  • Own internet connection
  • Approximately 1 GB of data

Additional benefits

  • High-impact microlearning programme developed by industry and academic experts
  • Mobile friendly and accessible
  • Interactive/ gamified content and assessments
  • Videos on demand

Blockchain Certificate


Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.


Earn a microlearning, blockchain credential

Course Details

Telephone Skills

Delivery: 100% Online

Duration: 5 hours

Admission requirements: None

Learning Style: Self-paced

Access: 24/7

Payment Options

Safe. Secure. Convenient Payment Options


Telephone Skills Brochure


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