Service Excellence

The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.
The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:
- The skills required to understand customer wants and needs.
- The development of service goal setting.
- An understanding of factors influencing customer service.
- Communication as an integral element of service excellence.
- Effectively resolving customer complaints
What you will learn
Certification

Upon successful completion of this SLP, students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.
Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.


Reviews
Your tutor
Etienne Schlechter
Etienne Schlechter is an experienced Director with a demonstrated history of working in the marketing and the liquor industry. He has a strong background in the liquor industry having been the co- founder and Managing Director of The Bartenders Workshop for 16 years. The business was one of the first mobile bar and bartender training facilities in South Africa and eventually had offices nationally and internationally. He has consulted for many liquor brands, bars restaurants and hotels and lectured at various techincons and universities. He was also the president of The South Africa Bartenders Association and attended the International Bartenders Association conferences all over the world as a judge. Over the last 25 years, he has been operating various businesses and has a wealth of experience in understanding marketing, budgets and profitability. It is his firm belief that in order to be successful in any industry the key is to be highly adaptable and recognise change as it happens.
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