Short Learning Program

Service Excellence

About This Course

The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.

The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:

The skills required to understand customer wants and needs.
The development of service goal setting.
An understanding of factors influencing customer service.
Communication as an integral element of service excellence.
Effectively resolving customer complaints

What You Will Learn

The skills required to understand customer wants and needs
The development of service goal setting
An understanding of factors influencing customer service
Communication as an integral element of service excellence
Effectively resolving customer complaints

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Admission and user requirements

Additional benefits

Frequently Asked Questions

What is service excellence?

Service excellence is a service provider’s ability to meet and sometimes even exceed customer expectations. This practice shows customers that you value them and understand their needs.

Service excellence drives trust, establishes a good reputation, and encourages customers to keep coming back. It also will inspire them to share their positive experience of your business with others.

You can provide excellence in the workplace by doing a customer service training course. Look no further for the right course. Our customer service course will stand you in good stead to provide top-notch solutions to your clients.

What are the Advantages of Enrolling in Our Customer Service Course

Acquire Skills Fast: This short course delivers on-point, focused knowledge in a condensed timeframe. Enrolling in a short customer service course will give you the critical service excellence tools you need to succeed in a matter of weeks. This means you’ll save time and be able to action your skills in the real world much faster than with a long-term programme.
Affordable Learning: Longer programmes are extremely beneficial, but they can also be expensive. You need to have the funds to pay for the course and support yourself while studying. You also need time to attend classes. This short course offers a quality educational alternative that is highly affordable. The budget-friendly customer service course is also thus accessible to more people – including those already working. It’s ideal for freelancers, entrepreneurs, and professionals.
Get Practical Experience: This well-structured short customer service training also allows you to test your theoretical knowledge of service excellence. You’ll be able to work on real marketing projects, analyse data, and implement strategies in simulated or real-world scenarios. This practical approach ensures that you not only grasp theoretical concepts but also gain valuable experience that can be directly applied to your job or business.
Boost Your Career: In today’s highly competitive economic environment, companies are looking for employees with softer skills, such as service excellence, to help them create positive customer experiences. Completing a short customer service course shows potential employers that you are committed to providing superior service excellence. It also shows you know how to take initiative and be in the driving seat of your career. This can boost your employability, open doors to new opportunities, or even set you up for your entrepreneurial endeavours.

Certification

Upon successful completion of this SLP, students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

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Reviews

Nicholas C

Best program for short course… Love it.

Keke M

I like it because it’s make us learn easy.

Your Tutor

Etienne Schlechter

Etienne Schlechter is an experienced Director with a demonstrated history of working in the marketing and the liquor industry. He has a strong background in the liquor industry having been the co- founder and Managing Director of The Bartenders Workshop for 16 years. The business was one of the first mobile bar and bartender training facilities in South Africa and eventually had offices nationally and internationally. He has consulted for many liquor brands, bars restaurants and hotels and lectured at various techincons and universities. He was also the president of The South Africa Bartenders Association and attended the International Bartenders Association conferences all over the world as a judge. Over the last 25 years, he has been operating various businesses and has a wealth of experience in understanding marketing, budgets and profitability. It is his firm belief that in order to be successful in any industry the key is to be highly adaptable and recognise change as it happens.

FAQ's

What makes skillME different from other online learning platforms?

skillME stands out from other online learning platforms by its commitment to accessible and engaging education. With a wide range of courses that cater to diverse interests and skill levels, skillME offers a seamless and interactive learning experience, fostering a sense of community through collaboration tools and networking opportunities.

How does skillME compare to other platforms?

skillME distinguishes itself from other platforms through its dynamic and user-friendly learning environment. The platform provides a seamless interface, interactive features, and engaging multimedia content, making the learning experience enjoyable and effective. Additionally, skillME’s emphasis on community-building through discussion forums and networking opportunities sets it apart from other platforms.

Are the courses on skillME accredited or recognised?

The accreditation and recognition of courses on skillME may vary. While skillME prioritizes quality education, it is recommended to review the course details or contact the platform directly to determine the accreditation or recognition status of specific courses.

Can I access skillME courses on different devices?

Yes, skillME courses can be accessed on different devices. skillME’s online learning platform is designed to be accessible from anywhere and at any time. Whether you prefer learning on a computer, laptop, tablet, or smartphone, you can access skillME courses as long as you have an internet connection and a compatible device.

How can I get support if I have questions or issues during my learning journey?

If you have questions or encounter any issues during your learning journey on skillME, there are multiple avenues for support. skillME typically offers a support system that may include a help center, frequently asked questions (FAQs) section, or a dedicated support team. You can reach out to them through email (skillme@mancosa.co.za), live chat, or any other communication channels specified by the platform. They are available to assist you with any inquiries or concerns you may have throughout your learning experience.

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