Excellence in Customer Service

Excellence in Customer Service

  • 1 Day to complete (Self-paced)

  • Videos & Interactive Content​

  • Certificate upon completion

  • 100% Online

About This Course

The Excellence in Customer Service Programme empowers individuals and teams to deliver exceptional customer experiences. By focusing on effective communication, problem-solving, and continuous improvement, organisations can create a customer-centric culture that drives customer loyalty and business success.

Programme Outcomes 

  • The skills required to understand customer wants and needs
  • The development of service goal setting
  • An understanding of factors influencing customer service
  • Communication as an integral element of service excellence
  • Effectively resolving customer complaints

Require Additional Information?

Connect with the skillME team or download the programme brochure.

Modules/Topics

  • Service Excellence
  • Handling Difficult customers
  • Building Customer Relationship

Certification

Upon successful completion of this SLP, students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

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