Conflict management practices go a long way to creating a peaceful and productive workplace. The MANCOSA skillME Conflict Management short learning programme (SLP) has been developed by industry experts to provide individuals with a range of tools that can be used when addressing and resolving a conflict situation in the workplace.

The MANCOSA skillME Conflict Management SLP is a high-impact, microlearning programme which covers:

• Personality theories and conflict
• Skills and techniques to handle and resolve conflict
• Human interaction in destructive relationships
• How one’s purpose affects their conflict style

Conflict management in the workplace is the process of identifying, addressing, and resolving conflicts or disputes that arise among employees or between employees and management. It is a critical aspect of organisational dynamics and is essential for maintaining a productive and harmonious work environment.

Effective conflict management aims to minimise the negative impacts of disoutes while maximising their potential for positive change and growth. Proper conflict management is critical in the workplace to prevent disruptions in productivity, maintain employee morale, and promote a positive work environment.

When handled effectively, disputes can lead to improved communication, stronger relationships, and opportunities for growth and innovation within an organisation. This makes good conflict management in the workplace training essential.

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:

• Own laptop or PC or tablet/mobile
• Own internet connection
• Approximately 1 GB of data

• High-impact microlearning programme developed by industry and academic experts
• Mobile-friendly and accessible
• Interactive/ gamified content and assessments
• Videos on demand

A conflict management in the workplace course can offer several benefits to both employees and the organisation as a whole. Here are some of the advantages:

• Improved Communication: Conflict management courses enhance communication skills, helping employees express themselves clearly, listen effectively, and avoid misunderstandings.
• Reduced Workplace Tension: When employees learn to manage and resolve conflicts, this can create a more positive and harmonious work environment.
• Enhanced Problem-Solving Skills: Conflict management training typically provides tools and techniques so employees can learn to identify and address issues proactively.
• Increased Productivity: Reduced conflicts mean employees can concentrate on their tasks. This may improve productivity and results.
• Better Employee Relationships: Conflict management in the workplace training can improve coworker relationships. When employees handle disagreements constructively, it can lead to more positive and collaborative interactions.
• Lower Turnover Rates: A more harmonious work environment contributes to higher employee satisfaction and lower turnover rates. Employees are less likely to leave a job where their concerns are heard and addressed.
• Cost Savings: Workplace issues can be costly regarding time and resources. With conflict management training, an organisation can save money and resources.
• Enhanced Leadership Skills: Supervisors and managers can develop better leadership skills. They can learn how to address team disputes and guide their employees towards resolution.
• Improved Organisational Reputation: A workplace known for its effective conflict management and positive work culture will likely have a better reputation, making it more attractive to potential employees and clients.
• Compliance with Regulations: Appropriate training can help ensure an organisation complies with relevant employment laws and regulations related to conflict resolution.

Doing a conflict management course can lead to better communication, reduced tension, improved problem-solving skills, increased productivity, and stronger employee and client relationships. These can contribute to a more harmonious and efficient work environment.

Sign up today to take advantage of this valuable conflict management in the workplace training.

Connect with the skillME team or download the programme brochure.