Short Learning Program

Excellence in Customer Service

About this programme

The Excellence in Customer Service Programme empowers individuals and teams to deliver exceptional customer experiences. By focusing on effective communication, problem-solving, and continuous improvement, organisations can create a customer-centric culture that drives customer loyalty and business success.

Programme Outcomes

The skills required to understand customer wants and needs
The development of service goal setting
An understanding of factors influencing customer service
Communication as an integral element of service excellence
Effectively resolving customer complaints

Modules/Topics

Admission and user requirements

Please note that a minimum of 10 learners is required for the programme to proceed. If this minimum is not met, the programme may be subject to rescheduling or cancellation. To find out more, please complete the “Request Formal Quotation” form.

Participant requirements

Online Attendance

Certification

Upon successful completion of this SLP, students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

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Indecisiveness kicking in? No worries, we’ve got you covered with a trio of options to suit your whimsical mood. Save to Wishlist, because commitment can wait. Download Course Materials and take your learning to-go, whether you’re in your PJs or scaling Mount Everest. Feeling generous? Share the wisdom with friends, family, and your favourite barista. Get ready to make choices as epic as your potential!

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FAQ's

What makes skillME different from other online learning platforms?

skillME stands out from other online learning platforms by its commitment to accessible and engaging education. With a wide range of courses that cater to diverse interests and skill levels, skillME offers a seamless and interactive learning experience, fostering a sense of community through collaboration tools and networking opportunities.

How does skillME compare to other platforms?

skillME distinguishes itself from other platforms through its dynamic and user-friendly learning environment. The platform provides a seamless interface, interactive features, and engaging multimedia content, making the learning experience enjoyable and effective. Additionally, skillME’s emphasis on community-building through discussion forums and networking opportunities sets it apart from other platforms.

Are the courses on skillME accredited or recognised?

The accreditation and recognition of courses on skillME may vary. While skillME prioritizes quality education, it is recommended to review the course details or contact the platform directly to determine the accreditation or recognition status of specific courses.

Can I access skillME courses on different devices?

Yes, skillME courses can be accessed on different devices. skillME’s online learning platform is designed to be accessible from anywhere and at any time. Whether you prefer learning on a computer, laptop, tablet, or smartphone, you can access skillME courses as long as you have an internet connection and a compatible device.

How can I get support if I have questions or issues during my learning journey?

If you have questions or encounter any issues during your learning journey on skillME, there are multiple avenues for support. skillME typically offers a support system that may include a help center, frequently asked questions (FAQs) section, or a dedicated support team. You can reach out to them through email (skillme@mancosa.co.za), live chat, or any other communication channels specified by the platform. They are available to assist you with any inquiries or concerns you may have throughout your learning experience.

Empower Your Team with skillME

Elevate your organisation’s capabilities with skillME’s tailored B2B solutions. Our comprehensive suite of learning programs is designed to drive professional growth, boost productivity, and foster innovation within your team. Unlock the full potential of your workforce with our flexible and scalable B2B offerings. Contact us today to discuss how we can customise a solution for your organisation’s unique needs.