Service Excellence

Online Short Learning Programme

R 599

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About this programme

The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.

The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:

  • The skills required to understand customer wants and needs
  • The development of service goal setting
  • An understanding of factors influencing customer service
  • Communication as an integral element of service excellence
  • Effectively resolving customer complaints

Admission and user requirements

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:

  • Own laptop or PC or tablet/mobile
  • Own internet connection
  • Approximately 1 GB of data

Additional benefits

  • High-impact microlearning programme developed by industry and academic experts
  • Mobile friendly and accessible
  • Interactive/ gamified content and assessments
  • Videos on demand

Blockchain Certificate


Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.


Earn a microlearning, blockchain credential

Course Details

Service Excellence

Delivery: 100% Online

Duration: 5 hours

Admission requirements: None

Learning Style: Self-paced

Access: 24/7

Payment Options

Safe. Secure. Convenient Payment Options


Service Excellence Brochure


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