Service Excellence

Online Short Learning Programme

R 599

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About this programme

The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.

The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:

  • The skills required to understand customer wants and needs
  • The development of service goal setting
  • An understanding of factors influencing customer service
  • Communication as an integral element of service excellence
  • Effectively resolving customer complaints

Admission and user requirements

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:

  • Own laptop or PC or tablet/mobile
  • Own internet connection
  • Approximately 1 GB of data

Additional benefits

  • High-impact microlearning programme developed by industry and academic experts
  • Mobile friendly and accessible
  • Interactive/ gamified content and assessments
  • Videos on demand

Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.

Earn a microlearning, blockchain credential

Course Details

Service Excellence

Delivery: 100% Online

Duration: 5 hours

Admission requirements: None

Learning Style: Self-paced

Access: 24/7

Payment Options

Safe. Secure. Convenient Payment Options

Service Excellence Brochure

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