About this programme
The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.
The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:
- The skills required to understand customer wants and needs
- The development of service goal setting
- An understanding of factors influencing customer service
- Communication as an integral element of service excellence
- Effectively resolving customer complaints
Admission and user requirements
There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.
User requirements:
- Own laptop or PC or tablet/mobile
- Own internet connection
- Approximately 1 GB of data
Additional benefits
- High-impact microlearning programme developed by industry and academic experts
- Mobile friendly and accessible
- Interactive/ gamified content and assessments
- Videos on demand
Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.
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Course Details
Service Excellence
Delivery: 100% Online
Duration: 5 hours
Admission requirements: None
Learning Style: Self-paced
Access: 24/7
Payment Options
Safe. Secure. Convenient Payment Options
Service Excellence Brochure
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