Online Short Learning Programme
About this programme
The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.
The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:
- The skills required to understand customer wants and needs
- The development of service goal setting
- An understanding of factors influencing customer service
- Communication as an integral element of service excellence
- Effectively resolving customer complaints
Admission and user requirements
There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.
- Own laptop or PC or tablet/mobile
- Own internet connection
- Approximately 1 GB of data
- High-impact microlearning programme developed by industry and academic experts
- Mobile friendly and accessible
- Interactive/ gamified content and assessments
- Videos on demand
Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.
Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.
Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.
Earn a microlearning, blockchain credential
Delivery: 100% Online
Duration: 5 hours
Admission requirements: None
Learning Style: Self-paced
Safe. Secure. Convenient Payment Options
Service Excellence Brochure
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